COMMERCIAL TRANSACTIONS
Profit Payouts
Profit payouts are available to a driver when the balance in the driver’s wallet is SAR 200 or more. A payout is processed after the driver submits a request through the unified number. The driver is responsible for payout fees, and the payout will be processed within no more than five business days from the request date.
Driver Compensation
A driver may request compensation for a cancelled trip provided that the driver reached the pickup location. Compensation will be credited to the driver’s wallet, with a maximum of SAR 5 for a cancelled trip. To request compensation for a cancelled trip, the driver must contact technical support through the unified number 920032226. A driver may not request compensation after more than 24 business hours have passed since the trip.
Maximum Compensation by Cancellation Status
A driver may be compensated for non-payment no more than four times per month, with total compensation capped at SAR 200. The Company may reject a compensation request after reviewing the case and determining that the driver is not entitled to compensation.
Financial Transfer and Operating Fees
A driver may request a transfer of funds from the driver’s wallet at any time and may subscribe to the daily instant-transfer service. Each financial transfer is subject to a fee of SAR 5.
If a driver funds the wallet by mistake and requests a refund, fees equivalent to the electronic payment-gateway charges, transfer charges, and estimated operating charges will apply. After the Account holder’s identity and bank information have been verified, the remaining amount will be transferred. These charges range from a minimum of SAR 50 to a maximum of SAR 200 where the amount being refunded does not exceed SAR 5,000.
Driver Incentives and Financial Offers
Financial rewards are paid within five business days after a marketing campaign. A driver is not entitled to a reward if misuse occurs on the day of the offer, including starting and ending a trip against a customer, rejecting a request, ignoring a request, or receiving a customer complaint. Any such conduct automatically cancels the incentive or offer, and the driver may not claim it.
Driver Performance or Trip Reports
A driver may request a report showing the total trips completed during the driver’s time using the Company application. The service fee for this report is SAR 30. A report may cover no more than one month and will be issued within no more than 72 hours.
Zakat, Tax and Customs Authority Requirements
Value-added tax of 15% applies in accordance with the regulations and terms of the Zakat, Tax and Customs Authority and the amendments to Article 47 of the Implementing Regulations of the VAT Law, effective January 1, 2026, concerning the calculation of VAT for electronic platforms.
VAT is charged to the customer. Where payment is made in cash, the driver deducts and collects it. Other fees may also apply, including a Wasl platform fee of 0.58 halala per trip and an additional SAR 1 fee for each trip made through the Bjeek application. VAT also applies to relevant prices, and the customer bears these costs.
Transport General Authority Requirements
• The driver must be a Saudi citizen.
• The driver must hold a valid driver’s license.
• The Absher criminal-background-check request must be approved.
• The driver’s status on the Wasl platform must be VALID.
Other Legal Requirements
The Company may disclose your Personal Data in good faith when it believes disclosure is necessary to:
• Comply with a legal obligation.
• Protect and defend the Company’s rights or property.
• Prevent or investigate possible wrongdoing connected with the Service.
• Protect the personal safety of Service users or the public.
• Protect against legal liability.
Usage and Safety Rules
When requesting a trip, the following rules and restrictions apply:
• Smoking is strictly prohibited.
• Transporting passengers between cities is strictly prohibited.
• Seat belts must be worn.
• Do not share your Personal Data. Only the maximum information necessary is displayed to the driver through the application.
• The passenger is not responsible for traffic violations incurred by the driver during the trip.
Contact Us
If you have questions about these Operational Terms and Conditions, contact us through:
Website: www.BJEEK.com
Email: info@bjeek.com
Telephone: 920032226
